**UPDATE
Saturday, June 27th 2009. I woke up with plans in the afternoon and nothing to do for a few hours in the morning. I set out with the signs to one of the busiest corner’s in Seattle, where I always see the same group of guys hanging out. (In what I now know is called “The Yard.” ) I thought I would pay them some money and then be on my way, never did I expect to leave “the yard” with a completely different outlook. I had some marketing idea that I wanted to try and see if I could pay a couple homeless guys to hold a sign for me. I never would have imagined what happened next...
The first man I ran into was Charlie, a small gray bearded man who seemed to be the “father” of the group. I had ripped pants on with a dirty white T-Shirt but they instantly called me out on not looking “homeless.” I never realized how competitive this way of life is and I really didn’t realize that what I saw as an always busy intersection, they see as the prime real estate in Seattle. The other 2 guys in the yard, Mike and Bob, were not so accepting to my presence but after $10 and a lot of trying to explain what I was doing, they let me stay. At this time is when I showed them the signs and realized that “Don’t Suck” was a horrible idea. Even though most people think of these guys as homeless, they are definitely not ignorant, at all. Charlie looks at me and says, “what if a 7 year old kid is in the back seat of one of these cars and sees that sign, how will that make them or their parents feel?” At that moment I had respect of these men. If there is one word in life that will get you “somewhere” in business, life, or relationships, it’s Respect. One word that is more important than any other. Now I was just intrigued to talk with these men and realize how 3 guys on a corner are running a business just like any other, tax free.
First I want to talk about the “Business” that these guys are running and how similar it is to your everyday company. Laugh. Trust me, I was too until I stopped for a second and thought about it. Check it out. These three guys work 30 minute shifts or 20 Red lights. That is their schedule. This is a full blown competition and pretty hilarious at that. The other 2 men are shouting, “COME ON, WARM UP THE CORNER FOR US NEXT!” You know when you see that guy on the corner and you get the feeling of sorrow when you see that smiley face on the sign, I do sometimes but not always. Some signs make me feel a different attitude towards that person than others. You think they don’t understand this? Think again. Each one of them had over 10 different signs ranging from the “lost my job,” “hungry please help,” to “Smile!” They would change signs after about 5 green lights if one wasn’t working that day. I think this is what we call A/B testing at my company. If a marketing message ins’t working try something else. Wait, a lot of companies don’t do this though, so these guys are smarter? Maybe not, but they are finding what works and trying different things to see what works best.
Now it’s my turn to work the corner. This is where you have to just put yourself in character and just do some acting. (which I am not good at.) This is where I never expected to be writing what I am about to write. I worked the corner for an hour. The only way I could get them to let me work their corner was to give them all of the money I made at the end of my “shift.” I laughed and said, “sure.” An hour later, $53 in my hand, I almost had that quick moment of, what the hell am I doing? I just made $53 in an hour, tax free because it is all gifts, and I make nothing close to that at my real job. I had to stop and think that it was probably a good day and it would not always be like this, nor would I want to stand on a corner, but it was pretty surreal. This hour of standing on the corner was also a kind of interaction with people that you don’t usually have. I saw more people smile in an hour and had full scale conversations with complete strangers than I ever have in my life. I would slip them a card with a link to this story at the end so they could read this story. I did have a lot of people that don’t look at you at all, but it was the people that you make smile that can really make you enjoy the day. I was starting to see what these guy’s were doing. The traffic for www.beawesome.me went up 50% today from yesterday because of that sign!
Here is what it is from Courtney’s eyes. (I took notes sitting on the yard on the only thing I had to write with, my iPhone…I know, it totally ruins the “Homelessness,” but I couldn’t miss his words, if they are true or not, who knows, but it was a telling story.
75 degrees, grass yard, listening to “Proud Mary” by CCR. I asked Courtney, “How did you end up here after 50 years? (His birthday was yesterday.)
Sean: How did you end up here after 50 years?
Courtney: Well Sean, (I told him Shane a couple times but as I say most of the time, names really don’t matter, we didn’t usually get to choose them so call me whatever you like, doesn’t make me who I am. Damn I ramble.) Well Sean, I have been on this yard, this intersection, this city for 10 years. I love living outdoors, I really do. People think that I am homeless but they are the only ones who think that. Us here at this corner have chosen this life because of the life we had and don’t want to have anymore. The funniest part of this, Sean, is that we all come from what most people think of as the “normal” life, with kids, family, and debt payments. We choose to be homeless and have no intentions on ever going back. There’s nothing like living free and being polite to every person you don’t know. Not everyone chooses to be homeless, but as soon as they except it they will be happier. I wonder what it was that made everyone think a car, house, and other stuff that involves such a burden of debt that most people know that they probably won’t pay off for most of their life is normal. People think we’re crazy for not having any debt…Huh?
Sean: I hear ya. Going back to you having lived here for 10 years, what does a typical day involve?
Courtney: Just livin, listening to music, hanging in the yard with the crew, and drinking. I drink from dawn till dusk. Everyday.
Sean: Holy shit. Everyday?
Courtney: Ya, for the last six years at least. It is the only thing that makes the pain go away.
Sean: The pain?
Courtney: I have cancer. Bad cancer in my stomach. I can only eat a couple bites a day, and it hurts to breathe. It is getting worse and I think the end is near but I know where I’m going. That’s all the matters. The hardest part is leaving my family behind. I don’t want any treatment because I know what Chemo makes you feel like and I don’t want that either.
Sean: I’m sorry, that’s horrible. You said your family… Do you have brother’s, sister’s, kids, or a wife?
Courtney: Had 2 wives, have 3 kids, and a slew of brothers and sisters. I mostly just miss my kids. They have all turned their back on me to my new life. I used to be an art professor that made over 6 figures a year teaching art and literature. That 6 figures was a number and life that led me into bankruptcy with a house I couldn’t afford, a car that was half of my yearly income, and a weight on my shoulders that just kept getting heavier. I just hope to see my kids before my last day.
Sean: How can we make that happen? Is there any way we could get in touch with them?
Courtney: What’s today? (I say June 27, 2009) It has been 7 years, 3 months, and 10 days since I have heard from them. (He was really good at math) I don’t think I could find them if I tried. Let’s not talk about this anymore.
Sean: Alright, sorry bout that subject. What kind of music do you like?
Courtney: All. I am open to anything and love all types of music and love writing lyrics to songs or changing the words to them. Listen to this, “Hey Jude, don’t make it bad, take a sad song and make it better, remember to let her in to your heart, then she will “fart” and make it better! I love just feeling good and art does that for me. Check out this wood medallion I have been working on for a month or so. Do you want me to go get some of my art?
Sean: (LOL) Awesome. I actually have to get going but thanks for everything today. I will be back to talk with you soon and take a look at the art then, maybe even come write a song with you. I am writing an album called “Song’s from a Coffee shop,” and could do the same thing here with you guys too.” Here’s $20 but don’t spend it all on booze and cigarettes even though I know you will! Have a great day.
As I leave, I hear Mike in the street signing, “Saturday, in the park, feeling like the 4th of July,” I smiled and thought wow, what a day. On my way home, carrying at this point only one sign, Be Awesome, that was given some “flavor” by Courtney, I come across two kids on the next corner holding a sign that says, “2400 miles from home, anything helps.” I couldn’t help but stop and see if they were in the same situation as Courtney and his crew. Come to find out, not at all.
Their story was straight out of “Into the Wild,” and they left Louisville, KY 6 months ago with no destination or plan. They both had jobs they hated and now were in Seattle with under a dollar in pennies. The looked depressed and said they were just trying to find money to eat and hated holding this damn sign because people were horrible to them. One of them said they had glass a bottle thrown at them and had a bruise for over a week. One of them says, “I hated my old life, but I’m not sure if this is what I was looking for either.” After a 10 minutes of conversation I realized these 2 young guys, who didn’t look homeless just a little beat up, really were scrapping for food, unlike the chosen life of the last guys I met. How did I just make $53 dollars on the busy street corner but these guys can’t make $5? I had forgotten how I was able to work the “best real estate,” in Seattle, by giving all the money I made to the guys who “claimed” the corner. They said they tried to go there but were chased out by the 3 guys that I was just hanging with. The territory war that I talked about earlier had slipped my mind. Anyways, after hearing there story, like I did with Courtney, gave them my phone number and $20 and said, “Don’t blow it all on cigarettes assholes, and call me if you ever need anything” in a joking tone. You would have thought I gave them a million dollars. They said, “your a God send.” All I could say was, no, I’m just helping. It’s crazy how what one person thinks of as just $20 bucks can be something that someone could never imagine. I took off on my bike and headed home. I had just made $53 dollars on a corner, given $50 of my own money away, now had an empty wallet in my pocket, but couldn’t stop smiling and thinking, what a great day.
**So this story started as a Marketing Concept, which is the rest of the story below but once I actually went a day acting like I was homeless and doing this project, my original plan changed completely. Read below to hear what I intended to do.
Marketing. A simple word and a simple concept. Someone has something that they want to tell someone else about. That’s it. Every Day I drive home and pass the same homeless guys holding a different sign. Every day I read that sign. Marketing. But in today’s world more money is spent on marketing and advertising than ever before which wouldn’t be a problem if all the money spent was actually selling the product or service that is being marketed.
Welcome to Homeless marketing.(Sounds bad, but not meant too) Companies always have a marketing budget and the biggest problem I find is that companies feel that they have to spend their entire “marketing budget.” If I could find a way to put your advertisement in front of 100% more people at a quarter of the price AND it converted to a successful campaign, would you tell me NO? Welcome to the ERA of true marketing and finding marketing that works. All I want to do is ask why and help you prove what doesn’t work or open your eyes to what does. Marketing is no longer something that needs to be paid for and the faster companies find this out, the quicker they can begin placing their money into the parts of their company that make the product or service they are trying to market better.
Here’s where it came from.
Every day I drive home from work and every day at the same intersection I see the same group of homeless guys holding a different sign each day. Every day I read that sign. There is the entire point of this story. Marketing is putting something in front of people. If every car that drives by this intersection (which by the way, always has a line of cars) reads this homeless guys sign, (whether they pay him is not the point), isn’t that a great place to put some advertising? Don’t get me wrong, I’m not a big fan of sign advertising where we make someone have to remember something and then look it up later (Billboards, posters, etc) but it does make sense if I can give this guy $20 to hold a sign that every person that drives by it reads, rather than pay a billboard company to put a billboard up which hardly anyone reads and cost a fortune in comparison to results. (No facts on that, just a personal thought. I don’t read that shit, do you.)
Here’s the story.
I used 2 different concepts of signs. A negative/funny message and a positive message. These were the signs I originally thought I was going to use but after I went and spent the day with Charlie and Mike (the living outdoors guys) I realized that what I saw was something completely different than what they saw. A great eye opener to life and that our perspective is only one way to look at something and we should all realize that what seems “normal” in one person’s eyes is just because they have been taught to think that. What I saw as “www.dontsuck.me,” they saw as “Don’t Suck Me.” At that moment, we threw out all of the negative signs and went with “Be Awesome.” Read the update at the bottom to find out what happened.**
Direct and Bold. The main point here is if I can pay a homeless guy to hold a sign, and people think its funny so a person who usually wouldn’t give him money does, and then that person goes to the website (which by the way is just a URL that forwards to this story and then tracked by google analytics to give us an exact number of people who typed in that URL) and also gets myself a few more eyes reading my blog, and hopefully from them landing on my site I can help them with something…. I call that successful marketing. That’s it. I started this story and idea with a negative message and after talking to my brother I decided to try a positive message as well. I bought www.beawesome.me and had a sign that told you that “You” were awesome and drove traffic to that site. With this piece of the puzzle we can also take a look at what concept worked not just the presentation of the message. The numbers at the top of this page are tracking the amount of people that read the signs and then went to either of the URL’s, “www.dontsuck.me” or “www.beawesome.me”
So what did I do.
I took an old marketing technique of sign advertising (which like I said I don’t think works and companies waste huge amounts of money on, I mean really everyone is online…market online) anyways, I took an old technique and spent $20 bucks to get a homeless guy to hold my sign and show that you don’t have to spend your bank to advertise something that you cant track. I drove all of the traffic to a specific URL which forwarded to this article.
In the recent years we have seen companies try this method, sort of. You have seen the Little Ceasar’s man standing on the corner with a sign saying “$5 pizza.” This may spark someone to be like “O ya, I want a pizza,” but what doesn’t work is that he looks like he is advertising. This is a lesson for life. If you look like you are trying to sale, advertise, or hit on someone for that matter, it won’t work to what it could if you couch it in something that people perceive as “normal.” If you are trying to meet someone at a bar, and you walk up with all of your pick up lines, I bet you don’t get to far, well…., maybe with a few. Rather if you approach it as putting yourself in the position to cross paths with someone in what would be a “normal” situation it would be a much better time and place to just stike conversation. Marketing is the same thing. Putting your message in front of people in what they see as a “normal” situation or your not trying to sell them something. What’s perceived as “normal” is the question. This is a much larger message which I discuss in another article, “Normality.”
So what am I saying?
I’m not saying that this “Homeless Marketing” should be a method to marketing but rather open people’s eyes to doing things a little different and only doing marketing that actually in the end is an “effective” marketing campaign. However success is determined is not my call. Think about the person being paid to hold the $5 pizza sign and making minimum wage to do it. As you will read later, I made $53 in an hour holding a sign acting homeless. Who would want to act homeless though? I can’t believe companies even make people stand on corners with those signs dancing all over the street. If that person would be holding a different sign they could make more money than most of us in our real jobs, but they don’t think about it like that, nor am I saying they should. The biggest priority is to try and track marketing dollars to find out if they are working and to always say there is NO for certain way to market anything or no certain way to live life for that matter. If it does not work, try something new. If it does work, try something new because it might work better and if not go back to what you were doing. The main concept here is to always ask why, never say never, and never say always. My biggest thing is that no one knows for certain about anything and the minute you stop saying “This is what will happen” or “That will never happen” and just saying “This Could/May happen” is the minute your company will find new ways that will work. I don’t know what will work but, I know what isn’t working and we can find another way to go about it.
**Sign advertising is not always bad... there is a place for it I suppose. PR is better!